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  • 2142 West Broad St. | Bldg. 100 Ste. 200 | Athens, GA 30606

  • (706) 548-6881

  • (706) 546-0821

  •  gns@georgianeuro.com

Practice Policies

NOTICE OF PRIVACY POLICY

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APPOINTMENT POLICIES

Patients are seen by appointment only.

Appointments are confirmed by an automated phone service 2 business days prior to your scheduled appointment. If you are unable to keep your appointment for any reason, please call us as soon as possible. This will open time for another patient in need.

No Shows: A no show is when you do not present to your scheduled appointment on time. More than 3 no shows may result in dismissal from our practice.

Late arrivals: If you are a new patient, you must arrive 30 minutes prior to your scheduled time to allow enough time for registration. If not, your appointment will be rescheduled accordingly.

 

INSURANCE AND FEES

All applicable co-pays and balances, both current and prior, are due at time of service unless prior arrangements have been made. If you have financial difficulties that make it impossible to meet our credit terms, we ask that you personally discuss the matter with our financial coordinator. This will avoid any misunderstandings and enable you to keep your account in good standing. Accounts that are greater than 90 days past due will be referred to our collection agency. Non-emergent patients may be rescheduled should they not have their copay for the current visit. For your convenience, we accept cash, checks and all major credit cards. Please contact our financial coordinator if you have any questions or concerns at (706) 548-6881.

Health insurance is an agreement between you and your insurance company. You are responsible for payment regardless of the status of your insurance claim. We believe our fees to be customary for our region and specialty. If your insurance company uses a different fee schedule, you will be responsible for any balance remaining. If you have obtained an attorney to assist you with your medical claim, please provide us with this information. Your attorney may request in writing copies of your medical record, narrative reports or any other forms at your attorney’s expense. However, we must have a signed medical release in your medical record prior to release of this information.

 

PARTICIPATING INSURANCE PLANS

See list of plans here

You will be asked to pay all co-pays, deductibles and any non-covered services at the time of service. Please verify with our patient care coordinator if we are a participating provider with your insurance plan. It is your responsibility to understand and comply with any predetermination of benefits or referral requirements.

 

NON-PARTICIPATING INSURANCE PLANS

If your healthcare plan is a non-participating plan, payment is due at the time of service and you will be given a receipt to file with your insurer. If surgery is indicated, you will be given an estimate of our charges. Prior to surgery, we ask for a 50% down payment and any unpaid deductible.

 

WORKER’S COMPENSATION

Authorization is necessary prior to your treatment. Without such authorization, you will be responsible for payment at time service.

 

SELF-PAY

Payment is due at the time of service. If surgery is indicated, you will be given an estimate of charges and asked to make a 50% down payment prior to surgery.

Returned Checks: There will be a $25.00 charge added to your account for any check returned for non-payment from your bank.

 

FORMS

There is a nominal fee to complete attending physician statement forms. Forms are completed within 7-10 business days.

 

MEDICAL RECORDS

Medical records can be released to other healthcare providers participating in your care. If we refer you to another provider, we will send your medical records to them at no cost. You may request a copy of your medical record. Request for any other reason than for treatment, (i.e. attorneys, life insurance, disability request) will require a medical release prior to submission of your records.)

A minimum of 48 hours is needed to fulfill your request. We determine our fees for records based on the State of Georgia fee schedule for medical records.

 

DISCHARGE FROM PRACTICE

A good relationship between a physician and the patient is essential for quality medical care. There are times when this relationship is no longer effective and the physician finds it necessary to ask the patient to select another physician.

Other reasons for patient discharge:

  • Frequent no shows or excessive cancellations.
  • Being non-compliant with physician recommendations.
  • Inappropriate use of medications or breach of medication contract.
  • Inappropriate behavior towards staff.

Should you be discharged from our practice, you will receive a certified letter. All future appointments will be cancelled. We will send your medical records to a physician of your choice.

 

MEDICATIONS & REFILLS

All medications are to be taken according to the directions on the bottle. Prescribed medications can be dangerous if taken incorrectly or not as prescribed and we will not refill early. Please contact our office if you have any questions about those directions. You will need to choose and use only one pharmacy for your narcotic medications. Advance notice of pharmacy change is necessary. Please provide us with your pharmacy name and phone number.

Long-term (more than 90 days) narcotic pain medication will not be a part of your treatment here at GNS. We manage pain related to surgery or acute, short-term neurosurgical problems only. If we prescribe narcotic medication to you, it is understood that you will not receive any narcotic medications from any other physician. Should we receive knowledge of narcotic medications being prescribed to you by other physicians, Georgia Neurological Surgery & Comprehensive Spine will no longer prescribe narcotic medications to you.

Should your prescribed narcotic medications become lost or stolen, they will not be replaced.

Requests for medication refills are taken during normal business hours, 8 am – 4 pm on weekdays. We do not refill requests after business hours or on weekends.

To place a refill request, please call our office. Be sure to have the name of the medication and the pharmacy phone number available. Also, please be sure to leave the patient’s full name and date of birth in order to process your request. Multiple calls for refill requests are not necessary and may delay the processing of your initial request.

Narcotic medications require physician approval. Requests may take 24-48 hours to process.

In order to check on your request, please check with your pharmacy. If your request is denied, the triage nurse will contact you with further information or recommendations.

 

TEST RESULTS

Your treating physician must review all diagnostic studies prior to the distribution of results. Due to the physician’s surgical schedule, please allow 7 – 10 days to review your studies. Once reviewed, a clinical staff member will contact you explaining your results and recommendations.

Studies performed outside of the Athens area are not sent to our office via courier. Retrieval of these studies may require some additional coordination. Please discuss coordination of film delivery with a GNS staff member.